3D Template Issues
Last updated
Last updated
When using 3D templates for Feature Creation, if you have your own 3D model resources to replace, you can initiate a 3D Model Order. Our internal team will handle it according to the platform's production specifications and requirements to ensure compatibility and optimal performance.
In the 3D template project for "Feature Creation," select the 3D model you want to replace and click "Replace."
Choose "My Assets" - "Model Service."
In the popup, upload the 3D model file you wish to replace (with format requirements as shown below).
After uploading, click βSubmitβ to successfully create the 3D Model Order.
Note: Each Model Service requires 400 points (if points are insufficient, please contact your AM to recharge).
Go to the homepage, click on "Creative Service" - "3D Model Order," where you can view all submitted orders.
Pending: Newly submitted orders will be in "Pending" status, awaiting confirmation from our internal production team. At this stage, you can also choose to "Withdraw" the order.
Reject: The internal production team may reject the order (for reasons such as uploaded files not meeting requirements), so the order status will change to "Reject," displaying the reason for rejection. You can click the "Upload" button to re-upload the model and initiate the order again.
In progress: Once confirmed by the internal team, the order status will update to "In progress," showing the estimated delivery time.
Completed: After delivery, the status will change to "Completed." The delivered model files will automatically upload to "My Assets" and replace the corresponding models in the project. You can click to download the 3D model.
You can also go to the homepage, click on "My Assets" - "Creative Assets," filter for 3D Model, and view or download resources.